Australian
Childhood
Foundation
 
Transform

Technical difficulties: we have a temporary issue.

We apologise for any inconvenience. We hope to resume normal service very soon.

Video Subscription 2018 Childhood Trauma Conference

  • 50+ videos
  • 80+ hours
  • 18 internationally renowned presenters
  • Keynote presentations and masterclasses
  • World’s Best Childhood Trauma Video Package
  • 12 month subscription $148.50 (inc. GST)
  • Discounted price of $99.00 (inc. GST) for 2018 delegates available until 31 August 2018
  • Videos are available now.

FAQ

When will videos be available?

The videos are available now.

How does the streaming service work?

Videos can be viewed through an internet browser on popular devices including desktops, laptops, tablets, mobiles and smart TV’s . Videos are streamed at an adaptive bit rate to ensure viewers receive their best possible experience for their internet connection.

How do I watch a video?

First click on the registration icon in the top right hand corner of the video player .
Click on the “I’ve already paid” button and enter the email address you used when you purchased your subscription. The 'Pay' button should have disappeared.

To find and watch a particular video within the subscription, click on the content icon .
A list of available content will appear: scroll down to find your choice and click on the link.

Will I receive a certificate for watching a session?

Yes. Completion certificates will be issued to viewers for each video watched in its entirety. Viewers must allow the video to end before stopping it in order to receive their certificate.

You can download certificates for all the content you have watched. Click HERE and enter the email address you use to access the videos.

Is my subscription a one-off or automatically renewed?

Viewers have the option of purchasing a subscription that ends in 12 months or a recurring subscription that will allow them to watch indefinitely. For a recurring subscription, payment will be automatically debited on the anniversary of the subscription commencing. New content will be added to the subscription annually.

To purchase the subscription, click on the BUY button and proceed to the payment gateway. You can use your PayPal account or a credit card to complete the purchase. Your email address becomes your log in to watch videos within the subscription.

I have a discount code, where do I apply this?

Delegates from the 2018 conference can use their discount code to acquire the collection for the discounted price of $99.00. Just click on the BUY button and enter your code when prompted.

I’m registered for GST purposes, can I claim an input tax credit?

Australian viewers that are registered for GST may be entitled to claim an input tax credit for 1/11 th of the price they have paid. The GST component will be $13.50 for non-delegates and $9.00 for delegates using a discount code. A tax invoice will be emailed to viewers following their purchase.

Which browser should I use?

We recommend Chrome, and then Firefox. We really don’t recommend Internet Explorer. Even Microsoft is giving up on it.

On mobile, we recommend Chrome. We also have found that opening web links from within an email message may not function as expected.

Help! I get told that the video can't be played. What do I do?

If you see a message saying “the video file cannot be played;” there will also be an error number.

  • Any number starting with 21 means you're probably using Internet Explorer, or that you have disabled Adobe Flash. Try a different browser.
  • The number 232011 is occurring occasionally in limited circumstances. Clearing your browser cache should resolve this issue.

Help! Where do I get tech support?

If you have any technical issues, please email info@spondo.com