LOGIN and BUY Instructions
- If you have already paid your subscription fee, click on any video player below. Then click on ‘Login’ in the top right hand corner and enter your email address. You can then watch any of the videos in the collection.
- If you would like to buy a subscription, click on any video player below. Then click the BUY button at the top of the player. Once you complete the purchase process with PayPal you can watch any of the videos in the collection. The email address you enter will be your registration email for future access to the videos.
How does the streaming service work?
The Transform Streaming Service is available by subscription.
Videos can be viewed through an internet browser on popular devices including desktops, laptops, tablets, mobiles and smart TVs. Videos are streamed at an adaptive bit rate to ensure viewers receive their best possible experience for their internet connection.
Will I receive a certificate for watching a session?
Yes. Completion certificates will be issued to viewers for each video watched in its entirety. Viewers must allow the video to end before stopping it in order to receive their certificate.
You can download certificates for all the content you have watched. Click HERE and enter the email address you use to access the videos.
I have a discount code, where do I apply this?
Just click on the BUY button and enter your code when prompted.
I’m registered for GST purposes, can I claim an input tax credit?
Australian viewers that are registered for GST may be entitled to claim an input tax credit for 1/11th of the price they have paid. A tax invoice will be emailed to viewers following their purchase.
Which browser should I use?
We recommend Chrome, and then Firefox. We really don’t recommend Internet Explorer. Even Microsoft is giving up on it.
On mobile, we recommend Chrome. We have also found that opening web links from within an email message may not function as expected.
Help! I get told that the video can't be played. What do I do?
If you see a message saying “the video file cannot be played;” there will also be an error number.
- Any number starting with 21 means you're probably using Internet Explorer, or that you have disabled Adobe Flash. Try a different browser.
- The number 232011 is occurring occasionally in limited circumstances. Clearing your browser cache should resolve this issue.
Help! Where do I get tech support?
If you have any technical issues, please email firstname.lastname@example.org
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